Tuesday, May 13, 2014

Heroic Improv: Having fun while preparing for disaster in Philippines (Interview Transcript!)


Transcript: Mornings @ ANC
February 26, 2014

Heroic Improv: Having fun while preparing for disaster in Philippines

The concept of fun is hardly imaginable when calamity strikes. But some believe that it is just the key to make communities more resilient.  Following the recent disasters that hit the country, a collaboration was born to apply theater improvisation games to generate action for innovative disaster response. 

Now here to tell us more about their shared cause and their chosen medium are Gabe Mercado  - founder and artistic director of Silly People's Improv Theater company or SPIT  - and he is also a trainer with a decade of experience in human and organizational development.  And Dr. Mary Tyszkiewicz  - a disaster research professional from Washington DC and founder of the Heroic Improv Process.

Paulo:  Good morning

Gabe:  Good morning, thanks for having us.

Paulo:  The introduction I think really hit the nail on the head for me.  I mean -- disasters,  being funny, improv  -- but they do meet somewhere, don’t they.  How do they meet?

Mary:  Um the way they meet is.... Disasters often are unimaginable.  So how do you get people to be ready for something unimaginable? So we use theater to help citizens, emergency managers and elected officials to practice.

Paulo: Right

Gabe:  The key here is really is -- I have had lots of experience doing improvisation.  Which is basically, you mount the stage with nothing prepared in advance. Mary  - on the other hand - has had decades of experience too working in US government in the US Capital, Homeland Security Institute and FEMA - Federal Emergency Management Agency.   And our two lines of experience basically met.  And she said, ”In a lot of ways, improvisation and disaster are alike because things that you do not prepare for that you cannot imagine happen right there.”  And it is the process by which we adjust to unexpected and unimaginable that we take citizens through.

Paulo:  Right, OK.  When you explain it that way, it certainly makes a lot of sense.  How did you come upon this...how did you figure that out, Mary?

Mary: Inspired by Hurricane Katrina and the poor response, I was inspired to find a better way to get  Americans to practice for disaster.  And ..um...we did actually did a test with virtual reality and elected officials, and it turned out the secret sauce was getting them together and play for real.

And at the same time, my mother was doing community theater in the US.  And community theater is something that starts with hardly any professionals.  And two months later, they have a production and it’s beautiful.  And so I said: “Wow!  Can’t we harness that imagination to get people to prepare for disaster?”  And so, I found theater improvisation as a solution to a problem that I was seeking.

Paulo:  OK.  I mean - your first thought was  - yeah  - that this may be the way to get people a little more prepared. What --  did you experiment?  Who did you experiment on, with?  What was their reaction when you said -  you know what this is probably one of the best ways to prepare for disaster...  let’s makes some jokes about it.  Or not necessarily jokes but let’s use improv techniques to prepare.

Mary:  As the social scientist of the duo, I was actually surprised about the fun.  I actually went to improvisation because I know in the beginning of an improv scene, people don’t know where they are, they don’t know who they are with and they don’t know what is next.  And for a non-performer, that feels like a disaster.  And as an analyst who is not a performer, I took improv classes for a year to really explore the process.  So then when we developed the exercise, the surprise to me is that the participants said it was fun.  And it appears that the fun fuels the learning and gets it to stick.

Gabe: Yeah. One example -- actually Paulo -- yesterday we were at the Subic Bay Metropolitan Authority.  And the SBMA Emergency Response Team last year -- 2013 -- won the award the best emergency response team in the country.  

And we ran them through scenarios which were a little bit off.

Paulo:  Unusual?

Gabe:  Unusual.  Because these are members of the fire department and law enforcement.  And we start cold with a scenario.  And because we knew they were highly drilled and the best in the country, the scenario we started them with was we gave them five minutes to secure the room for a Zombie invasion.  

Paulo:  It could happen.  Laughter

Gabe: And our point was.  It they really threw themselves at it and really prepared.  It was eerie.  There was silence and they were in defense position.

After we processed it out to, how many of our disaster locally were unimaginable to people who were there.  Let’s take Haiyan, for example.  There was information that there were 10-15 meter high storm surge. 

Paulo:  But we never experienced that.

Gabe:  People couldn’t imagine it.  So, perhaps their response was not as adequate, because it was unimaginable.

Paulo:  Right, OK.  So in terms of actual..... I mean.... you have been in the improv game for a very long time.  In terms of the actual exercises that sort of go into this,  and how are the learnings distilled and how to make those learnings concrete. What is the process?  How does a session like this work?

Gabe:  Well, first, we don’t label it as improv.  We take out all the jargon as much as possible.  And we go through a five-step process.

Mary:   Yeah - so the five step process....  um ...the first step is Alert.  And basically, that is to recognize there is a crisis.  Because many citizens...they freak out, freeze up, they are in denial.  So we get them to warm up their bodies and their intuition.  And to forget about the past.  Forget about the future.  Be here right now.

And then the second step is Ready.  So we try to get people to practice their awareness.  So, what is around them?  What could be useful?  And I know Filipinos are really good at finding other uses for things.  

So that is one of the things, instead of people being freaked out, we want them to be open.  And just like, wow I can use this flat screen TV to carry something or you know -- whatever.

And then the third step, is to connect up as a group.  That is one of the things we do in the simulation is we have people....  You need to keep the group safe together.  Because many times in a disaster people take just care of themselves.

And we know  -- I know -- because I seen it in Superstorm Sandy -- that innovative disaster response is done in a group.  It is only successfully done as a group.

So the third step is to connect up in a group.  And then once those things happen,  - Alert, Ready, Connect,  - then people will naturally know what the next right step is together, even though they never experienced this before.

Gabe:  We also take them through the fourth step -  which is giving and taking focus.  Because a key component of this is fluid leadership.  We have situations here where we do not move because the barangay captain did not tell us anything or the mayor did not tell us anything.  

And we take citizens through the experience of taking and giving leadership in a fluid manner.  And that you do not have to wait for another person to order you around, to take the moment.

And then the last  step of the five steps is moving quickly towards a solution.  And the whole thing  -- in our experience in our simulations --  can sometimes take less than two minutes.  All those steps and it just goes over and over again.  It is a spiral.

Mary:  Yes.  It is a spiral.

Paulo:  How to do you measure how the effective the technique has been or will be when it comes to preparing people to be a little more  - you know - Bruce Lee in their reaction to disaster?

Mary:  Bruce Lee together!

Gabe:  Sholin monks!

Gabe:  The way we design it is there are two simulations.  We have a whole database of disasters from the unlikeliest to the likeliest.  And we make sure....

Paulo:  Zombies apocalypse .... somewhere in the middle.

Gabe:  Yes.  And the other situation we ran yesterday to end the session was a vintage US nuclear warhead was found in Subic and it was leaking.  And that is a little likely.  We have a whole database of disasters. And we sandwich the program between them.  

So the first disaster simulation we get a base of how did they react?  Were they catatonic?  Did they just talk?

And with the last one.  After they go through the module and five-step process, we time them again with a totally different scenario.   And often we see the response is much, much faster.

Paulo:  Is quicker

Gabe:  Yeah....

Mary:  And in harmony as a group.

Paulo:  I mean....can you translate the way you ....I don’t know... problem solve........or tackle a particular problem in a light and sort of stress-free environment that you do when you do go through these simulations?  Is that supposed to be a model for how you are supposed to handle a situation for when things get real?

Gabe:  Well, just to put context about the whole thing we are doing....  We see what we are doing as part of an entire program of disaster preparedness programs that a community must go through.  And most training program move on the areas of increasing people’s knowledge.  Let’s say: What is an earthquake, what is a storm surge. etc.  Or increasing their skills:  How to do First Aid.  How to do CPR.  How to put out a fire.

We see this piece as concentrating completely on attitude.  What attitude should the civilian take?  And it is really directed towards civilians and citizens.  What attitude should we take when disaster hits unexpectedly?   And we feel it is a great foundational piece to learn knowledge and skills.  And it has been really effective for us that is it done in a spirit of fun.  Disasters are depressing enough.  

Paulo:  Right.  Like we said at the start, the last thing you connect to disasters is having fun.  But really being loose and being fluid and being able to roll with the punches seems be what being effective in a situation like this is all about.  What do from here? Now that we know that an approach like this can work,  how to we trickle this down to groups, to barangay, to communities?  How do we organize ourselves?

Gabe:  We have spent the past.... Has it just been two weeks? 

Mary:  Since Valentine’s Day.

Gabe:  We have been rolling the program out to as many communities as we can. We have gone to Laguna.  

Paulo:  Right .  OK, we have some clips of sessions that you had.

Gabe:  Yes.  From Laguna.  We are heading to Leyte this Friday.  And we are putting together all...Mary is an expert on research and writing grants and really taking the data and taking a look at it.  When she returns to Washington, we’re gonna take a look at all the data we have generated, fine tune it.  And we’re seeing a national-wide roll-out by April or May.  How exactly we are going to do this logistically, we are not their yet.

Mary:  We are going to improvise, though.

Paulo:  We are gonna see what happens.  We are going to see how what comes our way.  And we will react to that.  Right?

Gabe:  We see this really....we have volunteer facilitators who are willing and able to run this.  If we can get a partner.  JCI is already helping us -- the Junior Chamber International.  And with their help we want to roll this out - particularly the JCI Makati Princess Urduja Chapter.

Paulo:  All right.  Well good stuff.  All right.  We certainly applaud your efforts.  It is very interesting actually what we learned from you guys.  Well, thanks you very much Gabe and Doctor Mary for joining us this morning.  Best of luck and how the program goes farther, faster and quicker.  

Gabe:  To as many communities as we can manage.

Mary:  Thank you.

Paulo:  Thank you for joining us this morning. Next up is a sneak-peek at the Gonzilla re-make.

Gabe:  That is a great segue.

Paulo:  Yes.  How would you react to that?  Laughter.

Thursday, March 13, 2014

Final Workshop for Disaster Survivors: A 10 year old Student Council President Blows the Roof Off Our Last Workshop in Tacloban


On Saturday afternoon, our final workshop was for 16 members of the JCI Tacloban Chapter.  We held the workshop at their former headquarters that was not too far from the sea.  The headquarters building was now a roofless shell of a building.  We were told that the place was looted after the storm. There was no electricity, so we needed to make sure we got the workshop done before the 6PM sundown.  You could see where walls were and some interior rooms.  There was a rickety series of 2 by 4 boards that were holding up an interior ceiling.  One good shove or wind would bring the whole thing down.  We stayed away from that space for the workshop.  Luckily, there was still a working toilet.  JCI Chapter members brought in a cooler for cold drinks and plastic chairs for the workshop.

I felt it was the perfect place to do the workshop.  It was like the workshop would reclaim the destroyed place for the 20-40 year old business entrepreneurs -- symbolizing a better future beyond Typhoon Haiyan.
It was a Saturday and some of the JCI members who had children brought them along to the workshop.  Kids were going to school on Saturday in the area to make up for the time they missed because of the typhoon.  We had two 10 year old girls who jumped right into our workshop next to their parents.  
One girl was really notable.  Gabi introduced herself to the group in perfect English as the third-grade class president.  She played each exercise to the hilt.
So when we came to the final exercise of workshop she jumped right in.  She improvised a scene with Gabe about a shared memory of traveling to Disneyland together.  All in English! The story started with all the fun they had, a scared Mickey Mouse and then Gabi using a taser to keep the knights who were scaring Mickey Mouse and chasing her and Gabe away.  Gabi brought the house down!
Unfortunately for the workshop, Gabi set the performance bar so high that it frightened the adults to try.  Luckily, Gabe, Dingdong and I tried our persuasive best to encourage the adults to improvise.  One brave woman improvised with me in English, which was is a feat for these people who speak three languages:  Wahri, Tagalong and English.
Gabe tried one more time to get others to improvise.  Gabe told our participants that the number one fear in America is public speaking.  The second is death.  Then Gabe asked Gabi about her public speaking abilities.  She said, “I have been speaking in public my whole life, especially as class president.”  And then Gabe said, “What about the rest of you adults?”.   He got a laugh and no more volunteers.  And we made our point:  You can feel the fear and move into action anyway or not.  At least after the workshop, you know you can have a choice.
After sundown, we were taken to a local home for a home-cooked meal.  Our visiting group of 12 were fed, along with JCI Chapter members.  It was a crowd fed by one of the members who was a caterer.
They did not have electricity, so electric lamps powered by solar cells illuminated the home.  Also, there was no electric fans.  The matriarch instead walked around the house and fanned us with her hand fan.  How hospitable!
I had my first sticky coconut dessert, wrapped in coconut leaves and served with coconut jam.  Yum!  Gabe and Celene loved it so much, they commissioned more to be made for us to take back to Manila.
After the meal, Gabi found me again.  She very formally asked me -- as the third grade president -- if I would come back to the Philippines and visit her school.  The whole dinner party was enchanted by her speech to me, and of course I said yes.  I guess I will be back to the Philippines, at minimum to visit Gabi’s school in Tacloban.
During our Heroic Improvisation workshop, we ask participants to pick one word to summarize what they learned. I took on that challenge myself to describe what I learned in the Super-Typhoon Haiyan locations of Tacloban and Tanauan. On that Saturday night, I failed...I was so overwhelmed with feelings that I couldn't put it into one word. 

Now, I have found the word. And it is a word from the local Warhi language: Tingdog! It means Rise Up! Although the destruction is epic -- even after 112 days after the typhoon -- the people's spirit is strong and resilient. So inspiring to see people moving on in the wake of tragedy with high spirits!

Second Workshop for Disaster Survivors: Local Barangay Citizens Survive Heroically During The Storm Surge


We had an early start Saturday morning, our plan was to get back to Tanauan II Central School by 8A.  Our van driver picked us up at the hotel.  Sander jumped out of the van to get us fresh baked rolls for breakfast at the closest bake shop, and then we were off for 10 km ride to the school.

We were met at the school by JCI Chapter Tanauan Former President Lanilo A. Macalla (known as “Macky”).  He organized some more breakfast for us (fried beef and rolls), and brought hot water for coffee.  He also set up a water cooler for breaks.  Drinkable water was still scarce in Tanauan and we were grateful for the largess of a water cooler.

Today, we were leading a smaller group of 16 citizens through the workshop.  This group size is ideal.  With a group size of 16 or less, we can guarantee a deeper experience as a small group.  With a group size of 16 or more, the small group experience is lessened for participants, yet we can still get the basic concepts across.

Gabe started this group with pair and share questions:
  • What are you excited about?
  • What are you afraid of?
  • On scale from 1 - 10, how prepared are you for the next unimaginable event?
Gabe smartly de-briefed these questions and how they relate to disaster response.  It turns out the physiological effects of fear are just like excitement:
  • Sweaty palms
  • Quick breathing
  • Rapid heartbeat
Through the workshop, we want to give people choice to use excitement to move into action and not be frozen in fear.  It seemed like his message hit home to these disaster survivors.
This group of 16 was very diverse.  The local barangay captain, her neighbors, and three teenage singers from the area called “The Singing Survivors” made up our group.  The barangay is the smallest of the elected administrative divisions of the Philippines. The local barangay captain told stories of how citizens came to her for guidance during the typhoon and storm surge and how she kept them focused on actions to survive.
One of the “Singing Survivors” told his survivor story very dramatically.  At the moment the typhoon was destroying him home, he described it as “Yolanda -- Right here in 3D!” with a lot of humor.
So Gabe challenged him to improvise a scene with me -- the American.   This expressive entertainer was terrified to go off of his script and improvise with the American.  He actually said in Tagalong that he would prefer to go through Typhoon Yolanda again than improvise with me.
This was another “ah ha” moment for me.  The fear of improvising in front of a group can at least equal the fear of confronting an unknown disaster.  I wanted to find a way to help people experience the fear of a disaster without anyone getting hurt and I found it!
After the workshop, we were taken by pedicab (my first trip!) to downtown Tanauan for a lovely lunch in a home front cafe.  The food was good and the vibe relaxed.  So relaxed that when there was a lull in customers, wait staff would nap on the couch in front.

First Workshop with Disaster Survivors: Example of Fluid Leadership During the Storm Surge


Throughout the workshop, we helped the teachers see their Typhoon experience through the lens of the Heroic Improvisation workshop exercises:  1.  Alert, 2. Ready, 3. Connect, 4. Focus, 5. Move.  And the bonus was we generated fun and laughs along the way.

In Step 4, Focus,  we guide the participants to experience fluid leadership.  The concept is leadership passes around the group depending on the action needed.  One teacher told the group that her shy, silent son arose as the leader of her family’s survival during the storm surge.  He kept the family calm and came up with solutions like hanging onto cables and use large water containers as floation devices.  She used him as an example of fluid leadership.  In regular life, the teacher was the leader of her family.  But during the storm surge, her quiet son helped her family focus on the actions necessary to survive.

At the end of the day, we travelled back to Tacloban.  Our JCI hosts organized a meal for all of us at the best fish restaurant in the area.  You come into the restaurant -- pick out some fresh fish from the selection on ice -- and then they cook it for you.  Per usual, we ate family style, so our host picked out great fish made broiled and in soup. Yum!

First Workshop with Disaster Survivors: From “Ready to Die” to “Equipped for the Next Event”


Our first workshop was in the Tanauan II Central School, site of one of the disaster tent cities.  For Americans, think of school as a very large picnic shelter.  It was made of concrete slabs and walls.  Parts of the roof was blown off and repaired with metal signs.  The windows were open to the air with grates over them.  We were lucky that there was a serious breeze going through the space.

We usually start our workshops with a disaster simulation.  We knew we couldn’t do that with recent disaster survivors.  We could not take the risk of re-traumatizing them.

Gabe started this large session of 24 teachers simply: Pair up with an unfamiliar partner and tell your experience of the first five minutes of the Super-Typhoon Haiyan.  Take care of your partner as they tell their story and really listen.  Then, rate yourself on a scale from 1 - 10 on how ready you are for the next disaster.

One teacher participant shared that she rated herself a “3” and ready to die.  Her typhoon experience was so overwhelming she couldn’t fathom doing anything that again and would prefer to die.  That was a sobering comment for us all to hear.

And then we went on with the workshop.  Our workshop takes participants through a series of “up and moving” theater improvisation games.  We generated more laughter through our games than we did in our previous workshops.  Dingdong observed: “Perhaps our participants were looking for something to laugh about.”  And I was glad we could bring the gift of laughter to a group that had serious challenges ahead of it.

At the end of the first workshop in Tanauan, that same teacher rated herself an “8” as ready for the next unimagined disaster.  She now said, “At the beginning of the workshop, I said I was a “3” and ready to die.  Through this workshop, I rate myself an “8” because this workshop gave me weapons to be ready for the next one.  Bring it on, I’m ready”.

This teacher made my trip to the Philippines worthwhile.  I thought this workshop could help prepare citizens for disaster.  And now a recent disaster survivor could see her own experience from a new point of view and as a way to be see herself equipped for the next one.

What I learned from this pilot phase was that the human imagination is a powerful tool to help citizens, emergency managers and elected officials ready for disaster.  Hooray!

First Look at the Super-Typhoon Haiyan Disaster Site: Tacloban and Tanauan


Gabe Mercado and our teammates -- Bing, Celene, Dingdong, Sander and I -- left for the Manila airport at 1:45A on Friday, February 28, 2014.  Bing was an important part of team, because he spoke the local language - Wahri.  There are at least 120 languages in the Philippines.  Filipino is the official language, which is the Tagalong language spoken in Manila.  English is another official language.  Many Manila citizens use English no problem.  Outside of Manila, my experience is more people understand English than can speak it.

Cebu Pacific Air donated six airline tickets for our Heroic Improvisation team.  There were no direct flights to the affected area.  We flew to Cebu from Manila and then transfered to Tacloban flight, which took us to the island and province of Leyte, Philippines. 

Leyte is a province of the Philippines located in the Eastern Visayas region. Its capital is Tacloban City and occupies the northern three-quarters of the island of Leyte.  We were to do three workshops with over 50 disaster survivors in Tacloban and Tanauan over two days.

Our team mostly slept in the airport and on the plane, so we would be ready for our first workshop in at an elementary school in Tanauan - 10 km north of Tacloban. Our JCI Makati Princess Urduja Chapter Coordinators - a team of 5 young women entrepreneurs from Manila - picked us up from the Tacloban airport in a van with a driver.  That airport still looks like a disaster zone.  There is a roof and the rest of the terminal has been blown out.  There are blue tarps as walls now.  This keeps the dust flying onto waiting passengers when jets take off.  There is a significant military presence at the airport and lots of ruins of cars, shanties, water towers, etc.

We went directly to a breakfast buffet at the nicest hotel left in Tacloban  - Hotel Alejandro.  It also serves as the informal headquarters of the UN effort here.  http://alejandro.tacloban.biz/  We cooled down in air conditioning while we had our breakfast.  At 9AM, we were off in the van again for the 10 km drive to Tanauan.  Our first stop was the Tanauan Mayor’s office to be officially greeted.  We received Certificates of Appreciation signed by the Mayor and ribbon necklace with a sunflower and seal of the city from uniformed staff.  More about Tanauan here:  http://www.tanauancity.gov.ph/

Then we got to the local school (Tanauan II Central School), where we were greeted by about 120 school children, grades K - 6.  The single story school building was damaged by the storm.  There were no windows and the roof was recently repaired.  Three school children drowned in the building during the storm surge from the Super-Typhoon.

Most of the children were living with their parents in a tent city on the school grounds.  The tents were white UN tents with side ventilation and they sure did seem hot.  The tent city residents were using the water from the school for cooking and washing.  It was a quiet orderly place.  Someone already planted some flowers, so the place looked pretty.  Since the school had good drinking water, the kids’ had their labelled toothbrushes there.  A bittersweet image.  All the kids were clean, well-dressed and well-behaved.  I was impressed because there was over 150 school kids and they were sitting quietly in the school in the heat.

Our JCI partners presented the students with backpacks of simple school supplies:  paper, pens, notebooks.  These kids lost everything, so the supplies were welcome.  The parents take turns cooking lunch for the kids, mostly rice and vegetables.

As guests, we were treated to the best food available.  This part of the Philippines is famous for roast pig, so we got that....still on the spit.  The only time I saw Filipinos agressive was tearing into the pigskin to eat it.  Plus, there was a special noodle dish only served for special occasions, like birthdays.  We actually sang “Happy Birthday” to no one in particular, because it felt like a party with the food so special.

Here is All You Need to Know About the Philippines and Disaster: They Call the Super-Typhoon Yolanda


In the Philippines, Super-Typhoon Haiyan is known as Super-Typhoon Yolanda.  The South East Asia regional naming convention called it Haiyan.  However, the local Philippines naming convention called it Yolanda.  (More here:  http://firstperson.oxfamamerica.org/2013/11/typhoon-who-how-yolanda-became-haiyan/)

Think about that for a minute.  The Philippines had so many typhoon in the 2013 season that they almost ran out of the alphabet, since they were already at the letter “Y”.

The Philippines is very disaster-prone:  typhoons, earthquakes, volcanic eruptions, floods and landslides.  The Filipino people are experienced and resilient in the face of all these natural hazards.

Amazingly, the Philippines is the perfect place to pilot the Heroic Improvisation process to the variety of communities here.  I wonder if the Philippines can be a good testing ground for other new disaster response techniques and technologies?